1. Summary
Colorimetric Pro offers a free Basic plan and paid monthly subscriptions (Premium and Gold). This policy explains how cancellations work and when a refund applies. It supplements our Terms of Service.
| Situation | Outcome |
|---|---|
| Cancel before renewal date | No further charge; access continues until the period ends |
| Accidental duplicate charge | Full refund of the duplicate transaction |
| Payment debited, subscription not activated | Full refund or manual activation, whichever you prefer |
| "Changed my mind" after successful activation | Not eligible — see Section 3 |
2. Cancelling your subscription
You can cancel your subscription at any time from Profile → Subscription within the App. When you cancel:
- You will not be charged again at the next renewal date.
- You keep full access to your current plan's features until the end of the billing period you already paid for.
- After that, your account automatically reverts to the free Basic plan — your saved colors, palettes, and recordings are not deleted.
3. Refund eligibility
Because subscription plans grant immediate access to premium features (higher save limits, exports, and analysis tools) as soon as payment is confirmed, we generally do not offer refunds for a completed billing period once the plan has been activated, except in the situations below:
- Duplicate or erroneous charge — you were charged more than once for the same subscription period.
- Payment deducted but plan not activated — your payment succeeded but the App did not upgrade your account.
- Unauthorized transaction — a charge you did not make or authorize.
- Any other case required by applicable consumer protection law.
We evaluate refund requests outside these categories on a case-by-case basis and will respond within a reasonable time.
4. How to request a refund
To request a refund, contact us with the following information:
- The mobile number or email associated with your account
- The plan purchased and approximate date/time of payment
- The Razorpay payment ID or order ID, if available (found in your payment confirmation)
- A short description of the issue
Send this to support@colorimetricpro.com or via our Contact page.
5. Processing time
We aim to review refund requests within 3–5 business days. Once approved, refunds are issued to your original payment method via Razorpay and typically reflect within 5–10 business days, depending on your bank or payment provider.
6. Failed or duplicate payments
If a payment fails or is interrupted (e.g. network issue during checkout) but an amount was still deducted from your account, this is usually auto-reversed by your bank or Razorpay within a few business days. If it is not reversed within 7 days, please contact us with your payment reference and we'll help resolve it.
7. Upgrading or downgrading
If you upgrade to a higher plan, the new plan's limits apply immediately for the remainder of your current cycle; the next renewal will bill at the new plan's price. Downgrades take effect at the start of your next billing period — you keep your current plan's benefits until then. Plan changes are not treated as a cancellation and do not independently trigger a refund.
8. Contact us
For any billing question, cancellation, or refund request:
INTISEN TECHNOLOGY PRIVATE LIMITED
Email: support@colorimetricpro.com
Address: Indore, Madhya Pradesh, India